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RETURNS

If for any reason you regret your MUUSE online purchase, simply return the item(s) to us in their original condition within 14 days of the delivery date.

The item(s) must be returned in the original packaging, with hangtags attached. Packages are your responsibility until they reach our warehouse. As soon as we have received the item(s) and assessed their condition, we will issue a refund to the credit or debit card used to make the purchase.

You will find guidelines on how to return an item enclosed in your order together with a return address label.

 

EXCHANGES

If you would like to exchange an item for one in another size or color, simply return the item to us for a refund and place a new order for the desired item in our online shop.

If you have received an item that is not what you ordered or it is damaged, please contact customer service immediately at care@muuse.com

 

REFUNDS

We will begin processing of returns within 48 hours of receiving the package at our warehouse. Please note that the return delivery time from your home to our warehouse may take up to 21 days. Depending on your card issuer or bank, it will take between 2-30 days for the credit to appear on your credit card statement.

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COUNTRYDELIVERY TIME
Austria3-6 working days
Belgium3-6 working days
Denmark2-6 working days
**Please note we do not ship to Greenland and Faroe Islands
Finland3-6 working days
**Please note we do not ship to Åland
France3-6 working days
**Please note we do not ship to Corsica
Germany2-6 working days
Ireland3-6 working days
Italy3-6 working days
Luxembourg3-6 working days
Netherlands3-6 working days
Norway3-6 working days
Poland3-6 working days
Portugal3-6 working days
Spain3-6 working days
**Please note we do not ship to Canary Islands, Mallorca, and Ibiza
Sweden2-6 working days
Switzerland3-6 working days
United Kingdom2-6 working days
**Please note we do not ship to Isle of Man, Jersey and Guernsey
United States3-6 working days